Support
Grievance Redressal
We aim to resolve customer concerns quickly, fairly and with clear ownership.
Financial products need a clear escalation path. If something goes wrong — document mismatch, delayed status update, incorrect profile information, partner handoff concern or repayment confusion — we want the issue to reach the right owner quickly.
Level 1 — Customer support
Email support@udhaarwala.com with your registered mobile number, email and application ID if available. We aim to acknowledge within 2 business days.
Level 2 — Grievance officer
Email grievance@udhaarwala.com with your application ID, registered mobile number and a concise description of the issue.
What to include
- Your registered mobile number and email.
- Application ID or loan reference, if available.
- Short description of the issue and the outcome you are seeking.
- Relevant screenshots, messages or documents.
Partner-related issues
For approved/disbursed loans, the relevant lending partner’s grievance process will also apply and should be included in final loan documentation.
Escalation discipline
Every complaint should be logged, assigned, tracked to closure and reviewed for product or process improvements.