A clear route to the right team.

For applicants

For the quickest resolution, include the mobile number and email used for sign-in, your application reference if available, and a concise description of the issue. Do not email a full Aadhaar number, full bank account number, OTP, password or card PIN. Our team should never ask for these details by unsolicited call, message or email.

For a submitted or disbursed loan, the relevant regulated lender’s support and grievance contact will be provided in the lender’s Key Facts Statement or loan documentation. Loan-specific questions—such as pricing, repayment, disbursal or collections—may need to be handled by that lender.

For NBFCs and regulated lending partners

Use info@udhaarwala.com with the subject line “NBFC partnership enquiry”. Please include your organisation name, product scope, primary contact and the stage of discussion. We can share the current platform workflow, data fields, document-request capabilities and proposed borrower-disclosure approach for an initial review.

Privacy and security questions

For a request relating to your personal information, correction, access or a security concern, email info@udhaarwala.com with the subject “Privacy or security request”. We may need to verify identity before acting on a request. See our Privacy Policy for more detail.

Need to raise a complaint?

If an issue is not resolved through routine support, please use the structured process on our Grievance Redressal page. That page explains the information to provide and how lender-specific escalation works.